INFORMATION PURSUANT TO ART. 13 OF THE REG. EU N. 679/2016 (“GDPR”)
This Notice describes which of your personal data is collected by Ora S.r.l and Queer srlcui refers to us in this policy with “us”), for what purposes and how they are processed. Below you will also find the information necessary to exercise your rights under the GDPR. In general, we collect your information when you create an account on the online store http://shop.entreamis.it/ (hereinafter “Store”), when you purchase the products offered for sale in the Store, when you send us emails or Call us for assistance. We inform you that the personal data collected during these processes will be processed in order to respond to your requests, to allow you to use the services offered by the Store through access to the areas confidential (for example to fulfill your orders and perform instrumental activities, including operations necessary for the purposes of administrative and fiscal obligations and, where required by you, sending information material) and also provide better services, marketing and support for you and other customers, as indicated below.
1. Who processes your data: the data controllers
Ora S.r.l (“il Vendor”), with registered office in Italy, via Duomo n.348 — 80133 Napoli (Na), Iscr. Reg. Imp., Tax Code and VAT No. 08278161214 (hereinafter “Ora S.r.l”) and Queer srl, with registered office in Nola (NA), Via Boscofangone snc cap 800352, registration in the Naples Companies Register and tax number 09634091210,, are joint controllers of the processing of your data. Pursuant to art. 26 of the GDPR, we inform you that Ora S.r.l is the data controller of your personal data necessary to: fulfill and manage your orders, ship the products you have purchased, provide you with necessary after-sales assistance, manage the return procedure of the purchased products, comply with the provisions of tax legislation and, upon obtaining your consent, for marketing purposes, according to the purposes and methods indicated below. Pursuant to art. 26 GDPR, we inform you that Queer srl is the data controller of your personal data necessary for: the management of the accounts of the Store for the purposes of the transition to new operators or of the internalisation of the services entrusted to Ora S.r.l today, to assist Ora S.r.l in the elaboration of your position for the purposes of legal or conventional guarantees, including the management of products return procedures, for the management and maintenance of the Store and, upon obtaining your consent, for marketing purposes.
2. What data we process - Type of data processed Your contact and account data.
We will retain the contact information you provide to us (for example, first name, last name, address, phone number, email, country of residence, phone number) when you create an account on the Store, buy a product and/or participate in our competitions or promotions. Your payment and billing information. We will retain the payment and billing information you provide to us (for example, credit card number, zip code and address when you purchase a product, for the purpose of handling your orders. purchase and shipment of products). If you request, we may also retain your payment and billing information in order to make it easier to purchase products in the future. Information on the use of the site. Your use of our sites implies the processing of data on the browser and device you are using and your IP address (this is the number that identifies a specific device on the internet and that is necessary for your device to communicate with sites). We will be able to analyze which site you came from, what you did and did not accomplish on our site.
3. Where we get your data - How to collect data:
4. Perché e per quanto tempo trattiamo i tuoi dati - Finalità e base giuridica del trattamento dei dati; periodo di conservazione
Per fornirti i prodotti e servizi che hai acquistato e inviarti comunicazioni attinenti al tuo ordine o ai tuoi pagamenti. Per esempio, useremo i tuoi dati per gestire il tuo ordine, confermare il tuo acquisto e gestire servizi ancillari allo stesso quali la spedizione dei prodotti acquistati. Senza i tuoi dati non potremo gestire ed evadere il tuo ordine. La base giuridica di questo trattamento è l’esecuzione del contratto di compravendita di cui sei parte dal momento in cui accetti i termini e le condizioni di vendita del Negozio. Il periodo di conservazione dei tuoi dati è pari al periodo necessario ad evadere l’ordine; laddove tu abbia creato un account nell’ambito del Negozio il periodo sarà pari a 24 mesi dalla raccolta dei dati. Per fornirti la necessaria assistenza post-vendita in adempimento alla normativa applicabile alla garanzia dei prodotti. Per esempio, useremo i tuoi dati per fornirti assistenza, per gestire il reso e/o la riparazione dei prodotti da te acquistati nel Negozio conformemente alla normativa applicabile. La base giuridica di questo trattamento è l’ottemperanza agli obblighi di legge ed il periodo di conservazione è pari a quello richiesto dalla normativa (in particolare dal Codice del Consumo). Per gestire correttamente la tua posizione amministrativa. Trattiamo i tuoi dati a fini contabili, amministrativi e fiscali, direttamente connessi all’attività di impresa dei contitolari e richiesti dalle norme di legge applicabili. La base giuridica di questo trattamento è l’ottemperanza agli obblighi di legge ed il periodo di conservazione è pari a quello richiesto dalla normativa (in particolare quella fiscale, antiriciclaggio, bancaria e di pubblica sicurezza). Per farti interagire con gli operatori dell'assistenza clienti. Potremmo usare la tua e-mail o il tuo numero di telefono, come anche il nome e/o il recapito postale, per assisterti nel caso in cui avessi bisogno di aiuto nell’uso di prodotti acquistati sul Negozio. 4. Why and for how long we process your data - Purpose and legal basis of data processing; retention period
To provide you with the products and services you have purchased and send you communications related to your order or payment. For example, we will use your data to manage your order, confirm your purchase and manage ancillary services to the same such as shipping the purchased products. Without your data we will not be able to manage and process your order. The legal basis for this processing is the execution of the contract of sale to which you are a party from the moment you agree to the terms and conditions of sale of the Store. The retention period of your data is equal to the period necessary to process the order; where you have created an account within the Store, the period will be 24 months from the collection of the data. To provide you with the necessary after-sales assistance in compliance with the applicable product warranty regulations. For example, we will use your data to provide assistance, to manage the return and/or repair of products purchased by you in the Store in accordance with applicable regulations. The legal basis for this processing is compliance with legal obligations and the retention period is equal to that required by legislation (in particular by the Consumer Code). To properly manage your administrative position. We process your data for accounting, administrative and tax purposes, directly related to the business activity of joint controllers and required by applicable law. The legal basis for this processing is compliance with legal obligations and the retention period is equal to that required by legislation (in particular tax, anti-money laundering, banking and public security). To let you interact with customer support operators. We may use your email or phone number, as well as your name and/or postal address, to assist you in case you need help using products purchased on the Store. The legal basis for this processing is the execution of the contract of sale that you concluded with Ora S.r.l when you have accepted the terms and conditions of sale of the Store and compliance with the obligations of law on warranties and consumer assistance. The legal basis of this processing is the legitimate interest of Ora S.r.l in improving the quality of the services provided to its customers. In addition, Ora S.r.l could analyze any feedback provided voluntarily through surveys submitted to the customer. The legal basis for this processing is the consent of the data subject. In all of the above-mentioned cases, the data retention period is equal to the period of activity of your account. To control and improve our products and the Store. With your consent, we analyze your usage, preference and consumption data of our products to improve our approach to you and our customers in general, through treatments Automated systems that include profiling. We do this so that we can make better decisions in relation to services, advertising, products and content that are based on greater awareness of how our customers use the our services and to guarantee you a more personalized experience. We may also collect your mobile device advertising identifier (IDFA - Identifier for Advertising - for iOS and AAID devices - Google Advertising ID - for devices Android) to allow us to always provide you with targeted and relevant ads based on your preferences and interests. The legal basis for this processing is your explicit consent. The retention period of your data is 12 months from the collection of your data. To prevent or control illegal conduct or to protect and enforce rights. For example, we may use your data to prevent infringement of our intellectual property rights (e.g. forgery of our trademarks and/or our partners) or theft (including cloning credit card and theft that we think may occur during a competition or event or during an event) or other illicit, as permitted by applicable law. The legal basis for such processing is the legitimate interest of the joint controllers of the processing. The retention period of your data is equal to the time reasonably necessary to enforce our rights from the moment we become aware of the offence or its potential commission. For marketing purposes. Subject to your consent, you may be contacted by email, text message, telephone or other means with information or offers regarding events, products or services in programming. The legal basis for this processing is your explicit consent. The retention period of your data is 12 months from the collection of your data. Other purposes permitted by law. In certain circumstances, we may process your data if there is the legitimate interest of Ora S.r.l and Queer srl in accordance with art. 6 para. 1 (f) of the GDPR. In relation to the purposes indicated above, the processing of personal data takes place using manual, computer and telematic tools with logic strictly related to the purposes themselves and, in any case, in a way to guarantee the security and confidentiality of the data in compliance with the law.
5. Cookies What are cookies.
The Shop uses the following categories of cookies:
• Technical (or navigation) cookies, which contribute to the functioning of the Site, for example to allow you to navigate between the pages and access to the reserved area of the Site; the legal basis for the processing underlying the use of these cookies is the interest of joint controllers to provide efficient and well-functioning services to their customers; the retention period of these cookies starts from the date of first access to the site until the end of the session or maximum one month.
• Functional cookies, which allow you to activate specific features of the Store and store your preferences (such as language), in order to improve your browsing experience; the legal basis of treatment underlying the use of these cookies is the interest of joint controllers to provide efficient and well-functioning services to their customers; the retention period of these cookies starts from the date on which are enabled on the site until they are disabled. The user can accept and disable — at will — these cookies using the cookie management tool.
• Analytical cookies, which allow to acquire statistical information in aggregate and anonymous form, in relation to browsing methods; the legal basis of the processing underlying the use of these cookies is the interest of joint controllers to provide efficient and well-functioning services to their customers; the retention period of these cookies starts from the date on which they are enabled to the site until when are disabled. The user can accept and disable — at will — these cookies using the cookie management tool.
• Profiling cookies, which allow us to personalize advertising messages according to your interests and preferences, in order to send you only advertisements that you may consider relevant or interesting. the legal basis of the processing underlying the use of these cookies is the consent of the interested party; the retention period of these cookies starts from the date on which they are enabled to the site until they are disabled, and in any case no more than 12 months. The user can accept and disable — at will — these cookies using the cookie management tool.
The cookies currently used are
Therefore, if you continue to use the Arduino website without rejecting Google Analytics cookies, you consent to the processing of your data by Google, limited to the methods and purposes indicated above.
6. Where your data is processed — data transfer
The data will be processed and stored at the offices of Ora S.r.l in via Duomo n.348 — 80133 Napoli (Na) and at the offices of Queer srl, with registered office in Nola (NA), Via Boscofangone snc cap 800352 (Naples). For internal administrative and organizational purposes we may communicate your data to companies of the Ora S.r.l group operating within the European Union.
7. With whom we share your data — recipients of personal data
Notwithstanding that, where required by law, we will obtain your prior consent and carry out any formalities required by law, we may share your data with the following third parties (including as external managers): Our service providers We may share your data with third parties so that they can provide us with services (e.g. couriers, companies that manage call centers, companies that manage warehouses and provide logistics services) but in this case we will conclude an agreement in accordance with art. 28 GDPR aimed at protecting your data. These subjects only possess the data necessary for the performance of their functions and can only use them for the purpose of performing such services on our behalf or to comply with legal regulations. You can know the details of such data processors pursuant to Art. 28 of GDPR by contacting us via email at firstname.lastname@example.org. Where we believe we have to do so to comply with legal obligations or in order to judicially protect us, or third parties. Where permitted or required by law, we may also share the data requested by a government body or other authorized entity or organization in order to protect or exercise our rights or to third parties, or in order to limit or avoid fraud (including credit card fraud or other fraud that we believe may occur during a lottery or promotion or event) and other illicit.
8. Minors Our Shop is not intended for children under the age of 16, but is intended for an adult audience. If you are a parent or a parent and think your child has transmitted data to us, you can contact us.
9. Security measures
We adopt the security measures required by law. We take security measures to protect your data. The standard security measures we use depend on the type of data we process and meet the requirements of the law and standards of European government agencies.
10. Your rights
11. What we do if we change this policy
25 May 2018